Best 7 Part-Time Working Jobs in Customer Service for 2025
As an entrepreneur, I recognize the importance of flexible work arrangements, particularly in today's fast-paced world. Part-time working jobs in customer service are becoming a go-to choice for many in 2025, offering the freedom to earn money while balancing other life commitments. In fact, a recent study reveals that nearly 40% of workers prefer flexible, remote customer service jobs, and this trend is only growing.
Whether you're a student, a stay-at-home parent, or simply seeking extra income, customer service offers excellent opportunities to work from home or part-time. In this post, I'll share the top 7 customer service jobs that are perfect for 2025. Let's explore these options together and find the one that suits you best!
Best 7 Part-Time Working Jobs in Customer Service for 2025
1. Remote Customer Service Representative
When I first started my online business, I quickly realized the importance of customer service – but I didn't want a 9-to-5 job that tied me to a desk. That's when I discovered remote customer service positions. Working as a remote customer service representative means you get to help customers from your own space, whether that's your living room, kitchen, or even your favourite coffee shop.
These roles usually involve responding to customer inquiries, troubleshooting issues, or guiding them through a product or service. The best part? You're not tied to a specific location, and you often have the flexibility to choose your hours. I found this incredibly helpful when balancing my entrepreneurial ventures and work-life schedule. Remote positions in industries like e-commerce, technology, and healthcare are booming in 2025, making this a great option if you're after flexibility.
To get started, all you need is a reliable internet connection, a computer, and excellent communication skills. You can apply through the company's website, job boards like Indeed or Glassdoor, or directly on the company's website. Many companies also offer training, so prior experience is not necessary.
2. Virtual Call Center Agent
I remember struggling to find a part-time job that didn't require me to run around all day. Then, I stumbled upon virtual call centre agent roles. As a virtual call centre agent, you'll be handling customer inquiries, solving problems, and answering questions, all from the comfort of your home.
What I love about this role is the flexibility it offers. You can choose hours that suit you, whether it's a few evenings a week or weekend shifts. In fact, when I worked as a part-time virtual call centre agent, it helped me develop better communication skills, which ultimately benefited my business as well. Not only did I gain confidence in handling customer concerns, but I also gained a solid understanding of customer behaviour – something that helped me create more effective marketing strategies.
To become a virtual call centre agent, you'll need a quiet workspace, a headset, and a computer with a reliable internet connection. Companies like Amazon, Apple, and many others regularly hire virtual agents. Hence, it's worth checking their career pages or popular job boards. Some companies even offer paid training to help you get up to speed quickly, making it easier for you to jump in and start earning.
3. Customer Support Specialist (Chat-Based)
When I first explored customer service jobs, I discovered that chat-based support was a perfect fit. As a chat-based customer support specialist, your job is to help customers through online chat platforms. The beauty of this job is that you're not talking to customers on the phone, so there's less pressure to think on your feet. Instead, you respond to customer queries, troubleshoot issues, and provide Information, all through messaging.
This role offers a more relaxed work environment, making it ideal for individuals who prefer writing over speaking. It's also a great way to hone your typing skills, and you'll get better at multitasking as you manage multiple conversations at once. These jobs are usually flexible, allowing you to work evenings or weekends, depending on your schedule.
To start, all you need is a strong internet connection, a good typing speed, and a helpful attitude. Companies like LiveOps and Arise regularly hire for chat-based support roles, often offering the option to work from home. Many platforms provide training, so even if you've never done chat support before, you can still jump in and start helping customers in no time.
4. Social Media Customer Service Representative
As social media continues to dominate our lives, businesses need help managing their online presence and responding to customers on platforms like Facebook, Twitter, and Instagram. This is where social media customer service representatives come in. When I worked in customer service, I realized how much of it was shifting to social media, and it was exciting to be at the forefront of that shift.
As a social media customer service rep, you'll be engaging with customers, addressing concerns, answering questions, and even resolving complaints – all through social media channels. This role is ideal for individuals who are social media-savvy and enjoy engaging with people online. You get to represent a brand and ensure its customers are happy while being part of an ever-growing trend of digital communication.
The benefits of this job include flexibility (many positions are part-time or offer flexible hours), the ability to work from home, and the satisfaction of directly assisting customers through quick and effective interactions. To get started, ensure you're comfortable with social media platforms and have experience navigating the unique tone and etiquette required for customer support in that space. Major companies like Starbucks and American Airlines often hire social media reps, and there are plenty of positions listed on job boards that cater specifically to social media roles.
5. Help Desk Support Specialist
Help desk support specialists are the problem-solvers of the tech world. When I first took on a help desk role, I had no idea how much I would learn about both technology and customer service. As a help desk support specialist, your job is to assist customers with technical issues, whether they're related to software, hardware, or a specific product. You'll often guide people through troubleshooting steps, either over the phone, via email, or through live chat.
This role is ideal for anyone with some tech knowledge or a willingness to learn. It was rewarding because it allowed me to help people solve problems while also sharpening my technical skills. If you enjoy breaking down problems and explaining solutions clearly, this job could be a great fit.
To get started, you'll need a basic understanding of the technology or product you're supporting, excellent communication skills, and patience. Many companies like Microsoft, Apple, and Dell offer remote help desk support positions, and they usually provide training to get you up to speed. It's a fantastic way to gain experience in both customer service and tech support, and it's an in-demand job with excellent growth potential.
6. In-Store Customer Service Associate
Suppose you're someone who enjoys face-to-face interactions. In that case, working as an in-store customer service associate can be a great fit. I began my career in retail customer service years ago, and it taught me the importance of patience, empathy, and quick thinking. As an in-store customer service associate, you'll be the first point of contact for customers entering the store. Your tasks may include answering questions, handling returns and exchanges, processing payments, or assisting customers in finding products.
While this role is more traditional than remote options, it offers excellent flexibility, especially if you're looking for part-time hours. I remember how rewarding it was to directly assist customers and help them have a positive experience. If you're outgoing and enjoy talking to people, this job can be a lot of fun.
To get started, most stores require you to have a friendly attitude and good communication skills. The best part? You don't always need prior experience. Many businesses offer on-the-job training, so it's easy to jump in and start learning. Major retailers, including Walmart, Target, and Best Buy, frequently hire part-time customer service associates.
7. Customer Service Survey Taker
If you're looking for the easiest way to earn some extra cash while helping businesses improve their services, becoming a customer service survey taker might be the perfect fit. I've personally used these types of roles to supplement my income, and they're incredibly flexible. As a survey taker, you'll be asked to fill out surveys based on your customer service experience, sharing feedback on products, services, or even customer support experiences.
While this role doesn't require direct interaction with customers, your feedback is valuable. Companies use this data to improve their services, and you get paid for your time. I discovered this helpful role when I needed to earn extra income during my downtime. The best part? You can take surveys whenever you have a few spare minutes, making it a highly flexible option.
To get started, sign up with companies like Swagbucks, Pinecone Research, or InboxDollars. These platforms often offer surveys related to customer service experiences, and some even provide incentives such as gift cards or cash. It's a low-pressure and straightforward way to earn while helping brands enhance their customer service.
Benefits of Part-Time Working Jobs in Customer Service
Flexibility in Work Hours
One of the main reasons I've always been drawn to part-time customer service jobs is the flexibility they offer. Whether you're a student, a parent, or simply looking for a second income, these jobs allow you to choose hours that fit your schedule. When I first took on a part-time role, I was able to work evenings and weekends around my business commitments. This flexibility made a huge difference in maintaining a balanced life.
Part-time customer service roles often allow you to pick shifts that work best for you. Some jobs even let you change your availability week by week, giving you more control over your work-life balance. Suppose you have unpredictable days or prefer to work at your convenience. In that case, part-time customer service jobs can be a suitable option.
Work-from-Home Opportunities
The work-from-home opportunities in customer service have grown significantly in recent years, and it's a game-changer. Early in my career, I worked at a strictly in-person call centre. However, when I transitioned to a remote customer service role, I noticed a big difference in my productivity and overall happiness. I didn't have to commute, I could set up my workspace exactly how I wanted, and most importantly, I had more time to focus on my goals.
For many companies today, working from home is not just an option; it's often a requirement for their customer service teams. Companies like Amazon, Apple, and American Express regularly hire remote customer service representatives. If you're someone who thrives in a comfortable home environment, working from home could save you time and money, all while providing the same benefits as an in-office job.
Career Growth and Skill Development
What I love about working in customer service, especially in a part-time capacity, is the opportunity to grow and develop skills that benefit nearly any career. When I began, I had limited experience in customer service. Still, I quickly learned that these roles are excellent for developing transferable skills such as communication, problem-solving, and multitasking. These are skills I've utilized throughout my entrepreneurial journey, and they've enabled me to better understand my customers.
Part-time roles in customer service often provide growth opportunities. You can start with a fundamental role and eventually move up to management or specialized positions, especially in larger companies. Many companies also offer training programs that can help you build your skills in areas like conflict resolution or technical support, making it easier to progress in your career.
How to Find the Best Part-Time Working Jobs in Customer Service
Job Search Platforms
When I first began searching for part-time customer service jobs, the sheer number of job search platforms was overwhelming. But once I figured out where to look, things got much easier. Some of the best job boards to find these roles are Indeed, Glassdoor, and LinkedIn. These sites let you filter job searches based on hours, location, and even remote work options.
Setting up job alerts for customer service positions on these platforms helped me stay informed about new listings. As soon as a new opportunity popped up, I'd receive an email notification, making it easier to jump on the role before it got filled. It's a simple yet effective way to streamline your job search process.
Networking and Online Communities
While job boards are great, networking and joining online communities can open doors you may not see through traditional job search sites. I've landed some great opportunities by joining Facebook groups, LinkedIn communities, and online forums focused on customer service roles.
These communities allow you to interact with others in the field, ask questions, and get recommendations for companies that are hiring. One of the best things about networking is that you can hear firsthand about the work environment, pay, and growth potential at specific companies. It's also a chance to ask about job openings that aren't publicly advertised yet, giving you an edge in your job search.
Tailoring Your Resume and Application
When I first applied for customer service jobs, I didn't realize how crucial it was to tailor my resume for each specific role. I would send out the same generic resume every time, hoping for the best. However, once I began customising my applications to highlight particular skills or experiences related to the job description, my results improved significantly.
For example, if a job required experience in problem-solving, I'd emphasize situations in my past roles where I resolved customer issues. If the job was remote, I'd mention my comfort with using communication tools like Zoom or Slack. By focusing on the specific skills and experiences the employer wanted, I was able to stand out from other candidates.
Along with tailoring your resume, make sure your cover letter aligns with the job description as well. Personalize it by showing that you've researched the company and understand its customer service approach. It's a small detail, but it makes a huge difference.
Conclusion
Part-time working jobs in customer service offer flexibility, the chance to work from home, and valuable skill development. Whether you're looking for a remote role, a social media customer service position, or even a traditional in-store job, there are plenty of opportunities in 2025. The key is to utilise job search platforms, network with others in the field, and tailor your resume to make it stand out from the crowd. These roles not only provide extra income but also equip you with essential skills that can benefit any career. So, take the leap and explore the best part-time customer service jobs that fit your lifestyle!
Frequently Asked Questions (FAQs)
1. What are the most popular part-time jobs in customer service?
The most popular part-time jobs in customer service include remote customer service representatives, virtual call centre agents, social media customer service representatives, and help desk support specialists. These roles offer flexibility and the option to work from home.
2. Do I need experience to apply for part-time customer service jobs?
While some roles may require prior experience, many part-time customer service jobs offer training to get you up to speed. If you're a quick learner and have good communication skills, you can succeed in these positions without much experience.
3. How can I find part-time customer service jobs?
You can find part-time customer service jobs through job boards like Indeed, Glassdoor, and LinkedIn. Networking in online communities and customizing your resume for each position can also help you stand out and find the best opportunities.
4. What skills do I need for a part-time customer service job?
Key skills for part-time customer service roles include good communication, problem-solving, patience, and empathy. For remote or chat-based roles, having good typing speed and familiarity with technology is also helpful.
5. Can I work from home in customer service jobs?
Yes, many customer service jobs, especially those of remote customer service representatives and virtual call centre agents, offer the opportunity to work from home. This is a significant advantage for those seeking flexibility and convenience.
6. How much do part-time customer service jobs pay?
The pay for a part-time customer service job varies depending on the role, company, and experience level. On average, you can expect to earn anywhere from $10 to $20 per hour. Some companies offer bonuses, benefits, or opportunities for pay increases as you gain experience.
